Customer Service

Need some help with the store?

Placing an order

As you browse through the online store, you will be asked to add items to your shopping cart. As you add items you can review your items by looking at your “Shopping Bag” in the upper left corner of the page, just above the “Categories”.

Carpe Vino accepts Visa, Master Card and American Express only.

Your “Items in Cart” will also provide links to the Check Out or get an estimate on your shipping cost.

When your order is complete, you can proceed to the check out pages. At this time you will be asked if you have an account with the website. If not you will be asked to create one securely. This is a necessary step to be able to track your shipment provide vetter service when you return to purchase more wine, and allow us to communicate specials, promotions and other deals for members of the online store. Your information will remain secure and private. Carpe Vino Auburn will not sell or share our information with anyone. Please read our Privacy Policy.

Shipping Your Order

In your “Shopping Cart” Page, you can get an estimate of your shipping cost based on your Zip Code. Carpe Vino Auburn uses UPS and our shipping service. In most cases the estimate you see will be your cost for shipping. There may be shipping issues depending on your address. If there is, we will contact you. Please read our Shipping Policies with regards to shipping outside of California within the United States and international orders.

We’re not afraid to talk to you. Do you have an shipping questions or just don’t like placing orders over the Net? Click here to contact us or call: 530-823-0320